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Frequently asked questions about consumer protection - Western Union


Make sure you know who you are sending money to

If you are buying goods or services and pay through the Western Union network, it is your responsibility to confirm the seller's reputation and legitimacyWestern Union is not responsible for non-receipt or quality of any goods or services. Be cautious with representatives from the sweepstakes, prize or lotteriselskaber, which says that you must transfer the money to them in order to claim a prize you have won. There are many companies running fraudulent contests that ask you to transfer money to them, but not giving you anything in return. Be cautious with unsolicited letters or e-mails from nigerian or other foreign government officials requesting assistance to transfer excess funds from a foreign country to your bank account. Please be aware phone calls from the police, who allege that the one you know has been involved in an accident or have been arrested, and asking for money. If you are buying goods or services and pay through the Western Union network, it is your responsibility to confirm the seller's reputation and legitimacy. Western Union is not responsible for non-receipt or quality of any goods or services. If you receive an e-mail from a company representing itself as Western Union, and you are not sure that it is sent by western union. ie, you must refrain from clicking on any link in the e-mail. This may be a 'phishing'-the attempt to fraudulently obtain sensitive information from you. Instead contact immediately the local authorities. 'Test question'feature in the Western Union SM-service of money transfer is intended for emergency situations where the recipient does not have the correct identification (f. his her wallet and identification have been stolen).

Make sure you know who you are sending money to

It should never be used as additional security to time or delay the payment of a transaction. In many places pay Western Union the receiver whenever the receiver shows proper identification, even if the recipient does not know the answer to the test question.

Western Union does not offer a spærringstjeneste or another type of policy for 'købsbeskyttelse'.

Western Union company is about to transfer funds from a sender to a receiver. We warns, and recommends people who use our services not to send money to persons they do not know. It is the sender's responsibility to know the party to which funds are sent to. The use of a fictitious name or changing the receiver name after the money transfer has been sent is not a guaranteed way to secure funding. If a recipient viewer proper identification with the same name, which stands on the money transfer, carried out payment. Please be aware of third-party 'collection' or 'depositary services', unless they are a recognized deponeringstjeneste. Western Union is not a deponeringstjeneste, must not be used as a deponeringstjeneste and are currently not affiliated with any deponeringstjeneste. For online auctions, you should investigate the sælgerfeedbacken carefully and be familiar with the warning signs associated with fraudulent auction sales. Most onlineauktionswebsteder have safety guidelines or faqs that can help identify possible fraudulent sales. Be cautious if the seller uses a free email address or insists on accepting only a form of payment. Report all suspicious activity, and file complaints about non-delivery of the goods to that auction site, as you bought the item through. Contact the authorities consumer agency, if you are unsure or suspect to a telephone, mail, or e-mailopfordring. Western Union uses a variety of techniques, including SSL technology, to protect your personal information. Make your password difficult to guess Do not use parts of your name, your birthday or words that can easily be associated with you. Use multiple passwords for your different accounts to reduce the risk in case one password is compromised.

You can protect your passwords by making sure that your virusscanningssoftware is up to date and know when to run anti-spyware programs.

These programs can help protect you against viruses and other malware that can compromise your identity, even if your computer seems to work fine. If you are using Microsoft Windows, you must ensure that your Windows updates is enabled, so your operating system stays secured. You can read more about Microsoft Windows updates to Be extra careful when you enter passwords on a computer that does not belong to you. Viruses, spyware, or your browser settings can be used to compromise your account by recording your user name and password.