If you believe there has been mistake or committed mistakes in a case of either the municipal, regional or governmental authorities, you have usually the opportunity to complainWho to complain to depends on what and who you want to complain about. Do you want to complain about the proceedings or a decision adopted by a public authority, has the opportunity to complain.
Often there will be established special boards of appeal such as the Environment and Fødevareklagenævnet and the Board of patients complaints.
Is there not a board of appeal on the area, you can make a complaint to the authority which issued the decision, or to the overall authority in the field.
You can get more information on access to justice in the authority you want to complain about or in the complaints procedure, which must be attached to the decision.
In some areas, there are deadlines for how long you can appeal against a decision. If this is the case, the time limit for appeal set out in the decision. This period is calculated usually from the date you receive the decision. Decisions sent by regular physical mail will basically be deemed received six omdelingsdage (usually weekdays) after that the letter is dated and sent from the authority. Decisions sent by digital post shall be deemed received the day on which the decision is available for you. In Denmark, you often opportunity to get access to the file, but if you have been denied, you will have the requirements to get a justification for the denial and instructions on how you can appeal against the decision. You should complaint to the authority superior to the authority you want to complain about. For example, if you get rejected from a hospital to disclose your medical history, you must go to the director of Patient safety, and for example, if you want to appeal against a decision taken by your administration, you should complain to the Skatteankestyrelsen.
If you have availed yourself of all other means of redress, you can eventually complain to the Parliamentary Ombudsman. The ombudsman, however, has no obligation to deal with the complaint A large part of the country's municipalities have established a borgerrådgiverfunktion to strengthen the dialogue between citizens and administration and to ensure redress, and the constructive use of complaints to improve the municipality's case handling and citizen.
Borgerrådgiveren in your municipality can help you if you are unhappy with the municipality's processing of your case or by you. Borgerjournalen is appropriate for you, if you have a journal in the field of health, fitness omsorgsområdet. In borgerjournalen you can see the basic information, the municipality has recorded about you and your current services and contracts.
